Complaints and compliments

For complaints or compliments about a service provided by the Department of Communities, Disability Services, please contact us by using one of the following methods:

• Call our Consumer Liaison Team on 9426 9244
• Email us at clo@dsc.wa.gov.au
• Complete an electronic form
• Download the Consumer complaint/concern form (located in Related documents), complete and post to:
  Consumer Liaison Officer
  Department of Communities, Disability Services  
  PO Box 441
  West Perth WA 6872

Complaints resources  

Disability Services has several resources for Disability Services' consumers, their families and/or advocates.

The booklet titled 'How to have your say' provides information on all the possible avenues for registering a complaint about any of the services provided to people with disabilities. It also provides a list of advocacy services.

Related documents

PDF versions (also available in Word below)

Consumer complaint/concern form
Consumer Complaint and Concerns Management Policy
Consumer Liaison Services brochure 
Fact sheet: Understanding Disability Services Commission complaint management processes
Fact sheet: Understanding disability sector organisation complaint management processes
How to have your say

Word versions

Consumer complaint/concern form
Consumer Complaint and Concerns Management Policy
How to have your say (1.8 MB)
Fact sheet: Understanding Disability Services Commission complaint management processes 
Fact sheet: Understanding disability sector organisation complaint management processes 

External complaints avenues

Health and Disability Services Complaints Office
Ombudsman Western Australia