Disability sector

Quality System

The Department of Communities (Disability Services), is committed to ensuring the highest quality of supports and services for people with disability.

The Quality System applies to all service supports registered on the Disability Services Provider Panel and incorporates the National Standards for Disability Services.

The Quality System:

includes self-assessments, quality evaluation visits and follow-up action
increases focus on individual outcomes, good planning processes and a person-centred approach, specifically includes safeguarding, and integrates complaints and serious and critical incident reporting.

To support service providers in their understanding of the Quality System, a series of fact sheets can be found below.

Informing people with disability

The Department has developed the ‘Ensuring Quality’ brochure to inform people with disability using funded services and supports about the quality evaluation process. During the quality evaluation process, the quality evaluators present this brochure to the service users they interview about the services they receive.

Service providers who wish to inform people with disability, families and carers about the Quality System can use this brochure.

Download the ‘Ensuring Quality’ brochure